-
Survey: The Effects of Bad Customer Service and How Brands Can Fix It
Executive Summary Poor customer service is pervasive. The problem in contact centers is especially dire…
read more -
Replicant NewsInfographic: Looking Back, Sprinting Forward – Replicant’s 2021 Forecast
2020 changed customer service as we know it. We saw agents working from home for…
read more -
Contact Center AutomationPrepare your Call Center for COVID-19 Recovery
How to overcome unpredictable setbacks with flexible customer service We learned very quickly that our…
read more -
Artificial Intelligence, Trends and ForecastsAI Voice Responders Support Call Centers During COVID-19
Replicant’s AI Voice Responder enables call centers to quickly respond to increased customer calls without…
read more -
Artificial Intelligence, Trends and ForecastsAI Voice Responder Supports Call Centers Impacted by COVID-19
Replicant’s AI Voice Responder enables call centers to quickly respond to increased customer calls without…
read more -
Artificial IntelligenceGet Smart on Replicant Voice
Want to get smart on Replicant Voice? Take a look at our most frequently asked…
read more -
Artificial Intelligence, Contact Center Automation10 Ways Voice AI Empowers Contact Centers
Voice AI is transforming the contact center as we know it. The traditional customer service…
read more -
Artificial Intelligence, Replicant NewsMeet the “Thinking Machine”: Why We Chose Not to Personify AI at Replicant
Artificial Intelligence (AI) has been around for a while now. Al algorithms were brought to…
read more -
Artificial IntelligenceConversational AI Brings New Experiences to Customer Service
The future of customer service is rapidly evolving. Customer Service has received more attention in…
read more