{"id":4254,"date":"2022-10-28T21:46:56","date_gmt":"2022-10-28T21:46:56","guid":{"rendered":"https:\/\/www.replicant.com\/?p=4254"},"modified":"2022-11-07T21:47:51","modified_gmt":"2022-11-07T21:47:51","slug":"customer-service-call-center-5-tips-to-improve-cx","status":"publish","type":"post","link":"https:\/\/www.replicant.com\/blog\/customer-service-call-center-5-tips-to-improve-cx\/","title":{"rendered":"Customer Service Call Center: 5 Tips to Improve CX"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">The number one way many businesses communicate with their customers is through their contact center. A successful customer service call center must optimize every interaction to offer a superior experience. Happy customers will keep returning to your business and refer friends and family. Unfortunately, the opposite is also true; bad service leads to reputation damage.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When customers call your contact center, they usually have a question, problem, or inquiry. <\/span><a href=\"https:\/\/www.replicant.com\/contact-center-automation\/features\/thinking-machine\/\"><span style=\"font-weight: 400;\">Conversational AI solutions<\/span><\/a><span style=\"font-weight: 400;\"> eliminate wait time by immediately answering every call, regardless of volume. That means customers can reach your organization even during peak periods. You can use AI to improve customer experience by ensuring that your selected automation technology can understand natural language and resolve the majority of Tier One questions without transferring to a live agent.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In addition, a customer service call center should be able to transfer more complex inquiries to a live agent with a complete set of conversation notes, eliminating the need for customers to repeat basic information multiple times.<\/span><\/p>\n<h2>How AI Improves Customer Experience<\/h2>\n<p><span style=\"font-weight: 400;\">Using a solution powered by artificial intelligence (AI) can greatly improve customer service in a call center. Today\u2019s fully automated AI solutions differ from the chatbots of the past &#8211; which did not use artificial intelligence at all. Instead, they simply offered access to a frequently asked questions (FAQ) database.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to <\/span><a href=\"https:\/\/www.forbes.com\/sites\/forbestechcouncil\/2022\/06\/28\/how-to-transform-your-customer-service-experience\/?sh=707cd3ddb18f\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">Forbes<\/span><\/a><span style=\"font-weight: 400;\">, 80 percent of customers consider speed and convenience most important for good service. Current AI powered solutions are capable of:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">detecting multiple customer intents\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">handling the vast majority of repetitive, commonly asked questions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">and eliminating wait times.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Simple inquiries like account changes, order status, contact information updates, or reservation or appointment requests can be fully resolved with AI. Organizations can deliver real-time service, increasing customer satisfaction and loyalty.<\/span><\/p>\n<h2>Five Tips to Help Improve CX<\/h2>\n<p><span style=\"font-weight: 400;\">Here are 5 tips to help you improve CX in your customer service call center:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Don\u2019t keep customers waiting<\/b><span style=\"font-weight: 400;\">. Customers hate being on hold so much that the <\/span><a href=\"https:\/\/www.wsj.com\/articles\/hate-waiting-on-hold-for-customer-service-try-these-tricks-instead-11659527666\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">Wall<\/span><span style=\"font-weight: 400;\"> Street Journal<\/span><\/a><span style=\"font-weight: 400;\"> recently published an article on hacks to get to a real person. Selecting a conversational AI solution like Replicant scales infinitely so customers never need to wait, even during peak volumes.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Don\u2019t make customers think like a computer<\/b><span style=\"font-weight: 400;\">. When people have a question, they don\u2019t want to play guessing games on how to best say or type a question so it gets answered. Be sure your solution uses natural language processing to understand natural human speech.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Find a multimodal solution<\/b><span style=\"font-weight: 400;\">. If a customer is on the phone, be sure your system is integrated to accept sensitive information by text if necessary. If all channels are connected for each interaction, the resolution will be more complete, timely, and accurate.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Accept diverse callers<\/b><span style=\"font-weight: 400;\">. Be sure your system can understand accents and different languages and block any noise from the caller\u2019s end.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Be available around the clock<\/b><span style=\"font-weight: 400;\">. Customers have questions at all hours and every day of the year. Be sure your conversational AI system is up and running, ready to serve as soon as customers call.<\/span><\/li>\n<\/ol>\n<h2>More About Replicant<\/h2>\n<p><span style=\"font-weight: 400;\">Learn more now. Calculate the <\/span><a href=\"https:\/\/www.replicant.ai\/roi-calculator\/\"><span style=\"font-weight: 400;\">call center automation ROI<\/span><\/a><span style=\"font-weight: 400;\"> you could receive with Replicant\u2019s solutions. Then, schedule a live demo. Our team is dedicated to helping your customer service call center save money, improve agent and customer satisfaction, and affordably deal with overflow and peak customer calls.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The number one way many businesses communicate with their customers is through their contact center&#8230;.<\/p>\n","protected":false},"author":10,"featured_media":4255,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[45],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.2 (Yoast SEO v21.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service Call Center: 5 Tips to Improve CX - Replicant<\/title>\n<meta name=\"description\" content=\"Here are 5 tips that can help your customer service call center deliver an exceptional customer experience by optimizing every interaction with customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.replicant.com\/blog\/customer-service-call-center-5-tips-to-improve-cx\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Call Center: 5 Tips to Improve CX\" \/>\n<meta property=\"og:description\" content=\"Here are 5 tips that can help your customer service call center deliver an exceptional customer experience by optimizing every interaction with customers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.replicant.com\/blog\/customer-service-call-center-5-tips-to-improve-cx\/\" \/>\n<meta property=\"og:site_name\" content=\"Replicant\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ReplicantAI\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-10-28T21:46:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-11-07T21:47:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.replicant.com\/wp-content\/uploads\/2022\/11\/4.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"484\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Replicant\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@replicant_ai\" \/>\n<meta name=\"twitter:site\" content=\"@replicant_ai\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Replicant\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.replicant.com\/blog\/customer-service-call-center-5-tips-to-improve-cx\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.replicant.com\/blog\/customer-service-call-center-5-tips-to-improve-cx\/\"},\"author\":{\"name\":\"Replicant\",\"@id\":\"https:\/\/www.replicant.com\/#\/schema\/person\/32e6e4f1a95de5f4c5808f4271e55b62\"},\"headline\":\"Customer Service Call Center: 5 Tips to Improve CX\",\"datePublished\":\"2022-10-28T21:46:56+00:00\",\"dateModified\":\"2022-11-07T21:47:51+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.replicant.com\/blog\/customer-service-call-center-5-tips-to-improve-cx\/\"},\"wordCount\":563,\"publisher\":{\"@id\":\"https:\/\/www.replicant.com\/#organization\"},\"keywords\":[\"Test\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.replicant.com\/blog\/customer-service-call-center-5-tips-to-improve-cx\/\",\"url\":\"https:\/\/www.replicant.com\/blog\/customer-service-call-center-5-tips-to-improve-cx\/\",\"name\":\"Customer Service Call Center: 5 Tips to Improve CX - 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