{"id":3514,"date":"2022-09-21T18:55:43","date_gmt":"2022-09-21T18:55:43","guid":{"rendered":"https:\/\/www.replicant.ai\/?p=3514"},"modified":"2022-10-31T20:24:51","modified_gmt":"2022-10-31T20:24:51","slug":"autonomous-customer-service-how-this-technology-works","status":"publish","type":"post","link":"https:\/\/www.replicant.com\/blog\/autonomous-customer-service-how-this-technology-works\/","title":{"rendered":"Autonomous Customer Service – How This Technology Works"},"content":{"rendered":"

When business owners decide to implement AI in customer service, it\u2019s important that they understand the details of contact center automation in order to make an informed decision. Many call center technologies are available, but not all solutions are equal.\u00a0<\/span><\/p>\n

However, regardless of your company\u2019s industry, current automation technologies have the ability to streamline requests and reduce the need for additional customer support agents. Using the right autonomous support can increase ROI and transform your customer service department. This can result in an improved customer experience, happy and loyal patrons, and greater profits.<\/span><\/p>\n

What is Autonomous Customer Service?<\/h2>\n

An article by <\/span>Hubspot<\/span><\/a> points out that the vast majority of Americans look at customer service quality as a factor when deciding whether or not to purchase products or services from a company. However, many businesses don\u2019t have the resources to hire the agents they need in their contact centers. In many cases, a viable solution is automation technology.\u00a0<\/span><\/p>\n

Autonomous customer service is a call center technology that utilizes modern AI to streamline customer requests, increase ROI, and make agents\u2019 jobs more fulfilling and enjoyable. AI in customer service also allows for natural conversations, eliminating the need for keywords or numbers. Solutions like Replicant\u2019s Thinking Machine can learn from conversations and adapt to enhance future ones.\u00a0<\/span><\/p>\n

How Does Technology Play a Role in Autonomous Customer Service?<\/h2>\n

Autonomous AI technologies are at the heart of <\/span>call center automation<\/span><\/a>. However, automated customer support isn\u2019t supposed to eliminate the need for live agents. Instead, it is designed to aid them and make their jobs easier, giving them the tools they need to create the best possible customer experience.\u00a0<\/span><\/p>\n

How is Autonomous Customer Service Typically Implemented?<\/h2>\n

The following are the components of the implementation process.<\/span><\/p>\n