{"id":3491,"date":"2022-08-05T18:24:27","date_gmt":"2022-08-05T18:24:27","guid":{"rendered":"https:\/\/www.replicant.ai\/?p=3491"},"modified":"2022-10-31T20:28:48","modified_gmt":"2022-10-31T20:28:48","slug":"why-a-cloud-based-contact-center-is-best","status":"publish","type":"post","link":"https:\/\/www.replicant.com\/blog\/why-a-cloud-based-contact-center-is-best\/","title":{"rendered":"Why a Cloud-Based Contact Center is Best"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">It\u2019s easy to understand why more technologies have moved to the cloud. When it comes to contact centers, a cloud-based call center solution carries many benefits and advantages, especially in the modern age of hybrid and remote workforces.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Cloud-based contact center solutions are less costly and easier to maintain. They can make it simpler to take advantage of new technologies. Centralized implementation means that distributed users can access new solutions faster than ever.\u00a0<\/span><\/p>\n<h2>What Are The Main Benefits Of Cloud Contact Centers?<\/h2>\n<p><span style=\"font-weight: 400;\">Cloud contact centers can:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">facilitate remote work,\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">reduce capital costs\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">reduce maintenance costs for the business,\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">and seamlessly integrate with other key technologies.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Significant return-on-investment is frequently realized, and cloud-based technologies are often more secure and lend themselves to central IT governance.<\/span><\/p>\n<h2>Features Of A Cloud-Based Call Center Solution<\/h2>\n<p><span style=\"font-weight: 400;\">As you are choosing a cloud-based call center solution, it\u2019s important to understand how it is set up and the features it delivers to the modern contact center. Here are key components:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Internet-Based.<\/b><span style=\"font-weight: 400;\"> Unlike many legacy systems, cloud-based call centers do not require on-premise servers, networking equipment, desktop computers, or other infrastructure. Instead, the entire system is internet-based, allowing customer service representatives to work from anywhere with an internet connection.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Application-Based.<\/b><span style=\"font-weight: 400;\"> Applications are housed centrally so contact centers can simply download them and add live agents that require access to remain productive.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Omnichannel Access<\/b><span style=\"font-weight: 400;\">. Cloud-based technology allows easy expansion from call centers to contact centers. Instead of being limited to only answering phone calls, organizations can now implement an <\/span><a href=\"https:\/\/www.replicant.ai\/product-features\/omnichannel\/\"><span style=\"font-weight: 400;\">omnichannel automation<\/span><\/a><span style=\"font-weight: 400;\"> solution that fields requests from those channels that customers prefer including voice, text, and messaging.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Agility. <\/b><span style=\"font-weight: 400;\">Cloud-based centers can easily add new technologies or software with the centralization of upgrades. On-premise solutions are often more restricted by the limited data management, storage, or integration capability.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Affordable<\/b><span style=\"font-weight: 400;\">. Outsourcing server upkeep of all contact center data means that contact centers save on staffing and resources for the long run.\u00a0<\/span><\/li>\n<\/ul>\n<h2>Key Advantages Of Cloud-Based Contact Centers<\/h2>\n<p><span style=\"font-weight: 400;\">The best contact centers reside in the cloud. According to <\/span><a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2021-11-10-gartner-says-cloud-will-be-the-centerpiece-of-new-digital-experiences\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">Gartner<\/span><\/a><span style=\"font-weight: 400;\">, \u201cmore than 85 percent of organizations will embrace a cloud-first principle by 2025 and will not be able to fully execute on their digital strategies without the use of cloud-native architectures and technologies.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Benefits include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Facilitates Remote Work<\/b><span style=\"font-weight: 400;\">. In today\u2019s distributed workforces, many employees including customer service representatives only require an internet connection to perform job duties. Cloud-based solutions can not only make this possible but easy and affordable.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Reduces Infrastructure Needs<\/b><span style=\"font-weight: 400;\">. Cloud-based contact centers spend less on facilities and infrastructure when compared with call centers that are completely on-premises.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Decreases Maintenance Costs.<\/b><span style=\"font-weight: 400;\"> Along the same lines, contact centers in the cloud centralizes maintenance, upgrades, and troubleshooting tasks, reducing the workload and costs of busy IT staff.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Integrates Seamlessly<\/b><span style=\"font-weight: 400;\">. Finally, these cloud-based solutions can easily adopt new contact center technology such as artificial intelligence, machine learning, and automation. Integration for on-premises solutions is frequently difficult and time-consuming.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Delivers Strong Returns<\/b><span style=\"font-weight: 400;\">. The bottom line is that the <\/span><a href=\"https:\/\/www.replicant.ai\/roi-calculator\/\"><span style=\"font-weight: 400;\">cloud based contact center ROI<\/span><\/a><span style=\"font-weight: 400;\"> is significant, helping to position today\u2019s companies against the competition for success.<\/span><\/li>\n<\/ul>\n<h2>Cloud-Based Solutions: Using Advanced Technologies<\/h2>\n<p><span style=\"font-weight: 400;\">Cloud-based contact centers allow important systems like customer relationship management and contact center management to be easily integrated with advanced technologies.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Replicant\u2019s contact center automation solution\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">reduces or completely eliminates wait times for customers,\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">eases common staffing challenges,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">reduces the need for recruitment in a tight market,\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">combats frequent turnover with live agents,\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">and can save a company millions of dollars in training and outsourcing costs.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Calculate your future <\/span><a href=\"https:\/\/www.replicant.ai\/roi-calculator\/\"><span style=\"font-weight: 400;\">cloud based contact center ROI<\/span><\/a><span style=\"font-weight: 400;\"> by implementing Replicant\u2019s solution.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>It\u2019s easy to understand why more technologies have moved to the cloud. When it comes&#8230;<\/p>\n","protected":false},"author":10,"featured_media":3492,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[45],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.2 (Yoast SEO v21.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why a Cloud-Based Contact Center is Best - Replicant<\/title>\n<meta name=\"description\" content=\"Learn why Replicant\u2019s cloud-based contact center is the best choice, from the advantages of new technology to the benefit of cost savings.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.replicant.com\/blog\/why-a-cloud-based-contact-center-is-best\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why a Cloud-Based Contact Center is Best\" \/>\n<meta property=\"og:description\" content=\"Learn why Replicant\u2019s cloud-based contact center is the best choice, from the advantages of new technology to the benefit of cost savings.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.replicant.com\/blog\/why-a-cloud-based-contact-center-is-best\/\" \/>\n<meta property=\"og:site_name\" content=\"Replicant\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ReplicantAI\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-08-05T18:24:27+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-31T20:28:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.replicant.com\/wp-content\/uploads\/2022\/09\/Why-a-Cloud-Based-Contact-Center-is-Best.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"960\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Replicant\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@replicant_ai\" \/>\n<meta name=\"twitter:site\" content=\"@replicant_ai\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Replicant\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.replicant.com\/blog\/why-a-cloud-based-contact-center-is-best\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.replicant.com\/blog\/why-a-cloud-based-contact-center-is-best\/\"},\"author\":{\"name\":\"Replicant\",\"@id\":\"https:\/\/www.replicant.com\/#\/schema\/person\/32e6e4f1a95de5f4c5808f4271e55b62\"},\"headline\":\"Why a Cloud-Based Contact Center is Best\",\"datePublished\":\"2022-08-05T18:24:27+00:00\",\"dateModified\":\"2022-10-31T20:28:48+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.replicant.com\/blog\/why-a-cloud-based-contact-center-is-best\/\"},\"wordCount\":603,\"publisher\":{\"@id\":\"https:\/\/www.replicant.com\/#organization\"},\"keywords\":[\"Test\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.replicant.com\/blog\/why-a-cloud-based-contact-center-is-best\/\",\"url\":\"https:\/\/www.replicant.com\/blog\/why-a-cloud-based-contact-center-is-best\/\",\"name\":\"Why a Cloud-Based Contact Center is Best - 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