{"id":1856,"date":"2022-06-10T15:53:22","date_gmt":"2022-06-10T15:53:22","guid":{"rendered":"https:\/\/www.replicant.ai\/the-conversational-ai-platform-for-businesses-replicant\/"},"modified":"2022-11-08T18:56:43","modified_gmt":"2022-11-08T18:56:43","slug":"the-conversational-ai-platform-for-businesses-replicant","status":"publish","type":"post","link":"https:\/\/www.replicant.com\/blog\/the-conversational-ai-platform-for-businesses-replicant\/","title":{"rendered":"The Conversational AI Platform for Businesses"},"content":{"rendered":"<h2>The Conversational AI Platform Your Business Needs<\/h2>\n<p>When businesses are looking to elevate their customer service, it\u2019s crucial to look at the technologies defining today\u2019s market in order to maximize ROI. Among the foremost of these technologies is conversational artificial intelligence. With artificial intelligence, businesses can improve the customer experience while making service easier on their end.<\/p>\n<p>Businesses have a wide variety of options to choose from when it comes to contact center solutions. Replicant\u2019s Thinking Machine, a conversational AI platform, is a <a href=\"https:\/\/www.replicant.ai\/product-features\/thinking-machine\/\">call center automation solution<\/a> that is making huge differences across many industries.<\/p>\n<h2>What is an Example of Conversational AI?<\/h2>\n<p>The term \u201cartificial intelligence\u201d is thrown about a good deal as AI becomes more and more sophisticated. Manufacturers are \u201cexploring new AI applications that span virtually every major industry,\u201d according to an article by <a href=\"https:\/\/www.mckinsey.com\/industries\/advanced-electronics\/our-insights\/artificial-intelligence-the-time-to-act-is-now\">McKinsey<\/a>.<\/p>\n<p>However, let\u2019s clarify exactly what AI is as it relates to the contact center industry. A conversational AI platform is able to fully resolve many customer requests without having to reroute calls to an agent. Conversations containing multiple questions don\u2019t throw it off. This technology is able to increase agent efficiency, transcribe conversations, intelligently track success rates, and self-improve with each interaction.<\/p>\n<p>AI has unlimited scalability. That means call center automation can handle increasing or decreasing volumes easily. No matter how much call traffic a company gets, the conversational AI platform can manage it without increasing wait times. Agents are more available to take on the few calls that can\u2019t be resolved by the machine.<\/p>\n<h2>Contrasting a Conversational AI Platform with Traditional Solutions<\/h2>\n<p>There\u2019s a night and day difference between AI and traditional routing solutions. Customers are tired of sentences like, \u201cIf you\u2019d like to speak to X, press Y.\u201d But, with call center automation, these interactions are replaced by a human-sounding voice that instantly understands the difference between a variety of intents and the relationships between them.<\/p>\n<p>A conversational AI platform can authenticate callers, respond within seconds, and answer multi-intent questions with 96 percent accuracy. Seventy to ninety percent of calls can be resolved completely by AI. Just ten to thirty percent are intelligently escalated to agents who are able to access automatically generated call summaries so customers don\u2019t have to repeat themselves.<\/p>\n<p>Compare that to traditional keypad requests. In a recent article by <a href=\"https:\/\/www.forbes.com\/sites\/forbestechcouncil\/2022\/04\/05\/why-your-chatbot-is-failing-to-deliver-on-experience\/?sh=2db7259f3c98\" target=\"_blank\" rel=\"nofollow noopener\">Forbes<\/a>, even some modern chatbots were confused \u201cevery time a customer initiated a conversation outside the scope of formulated conversations.\u201d Traditional solutions simply can\u2019t compare to AI technology and call center automation.<\/p>\n<h2>Improving Data Access With Conversational AI<\/h2>\n<p>A Conversational AI platform is contained within a central conversation engine. As a result, it drastically increases efficiency by leveraging all past data to scale across a variety of languages and communication channels. Since it can learn from and remember past interactions, it continues to get better at understanding customers and driving positive customer experiences.<\/p>\n<p>This is why businesses need <a href=\"https:\/\/www.replicant.ai\/roi-calculator\/\">contact center automation<\/a> like the Thinking Machine within their contact center. Management teams can get access to conversation summaries, post-conversation analytics, and auto-tagged conversations, helping to drive business goals. They can utilize Google-like search capabilities that make it possible to understand call drivers and gain actionable data.<\/p>\n<p>Conversational AI platforms are game-changers for any contact center. Let us help you change the way you handle customer service. Get started by calculating your ROI and requesting a demo now.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Conversational AI Platform Your Business Needs When businesses are looking to elevate their customer&#8230;<\/p>\n","protected":false},"author":10,"featured_media":1857,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.2 (Yoast SEO v21.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Conversational AI Platform for Businesses | Replicant<\/title>\n<meta name=\"description\" content=\"Replicant discusses the conversational AI platform that has been helping businesses elevate their customer service while increasing their ROI. Learn more now.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.replicant.com\/blog\/the-conversational-ai-platform-for-businesses-replicant\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Conversational AI Platform for Businesses\" \/>\n<meta property=\"og:description\" content=\"Replicant discusses the conversational AI platform that has been helping businesses elevate their customer service while increasing their ROI. 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