{"id":1549,"date":"2021-10-29T22:00:49","date_gmt":"2021-10-29T22:00:49","guid":{"rendered":"https:\/\/www.replicant.ai\/how-business-process-outsourcing-helps-businesses-grow\/"},"modified":"2023-05-09T21:16:22","modified_gmt":"2023-05-09T21:16:22","slug":"how-business-process-outsourcing-helps-businesses-grow","status":"publish","type":"post","link":"https:\/\/www.replicant.com\/blog\/how-business-process-outsourcing-helps-businesses-grow\/","title":{"rendered":"How Business Process Outsourcing Helps Businesses Grow"},"content":{"rendered":"

How Can Business Process Outsourcing Help My Business?<\/span><\/h2>\n

In today\u2019s world, competition in just about every industry is high, consumer demands are accelerating, and the labor market is tight. One way that successful companies can deal with these modern challenges and improve their competitive advantage is through business process outsourcing (BPO).<\/span><\/p>\n

According to <\/span>Gartner<\/span><\/a>, BPO is defined as\u00a0 \u201cthe delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, monitors and manages the selected processes based on defined and measurable performance metrics.\u201d<\/span><\/p>\n

One common example in the business process outsourcing industry is using a third-party vendor to manage an external call center, either completely or partially, to handle overflow. Conversational artificial intelligence driven technology also plays a role in this BPO.\u00a0<\/span><\/p>\n

How can BPO help my business?<\/span><\/h2>\n

Using a BPO can help businesses scale up staff or completely offload tasks. For a small business, a BPO vendor may handle tasks related to accounting, human resources, or customer call centers, allowing them to scale and grow more quickly. Larger businesses often use BPOs to add staff during seasonal peaks.<\/span><\/p>\n

What are the advantages of business process outsourcing?<\/span><\/h2>\n

BPO solutions may lower the risk of adding staff while supporting organizations on an as-needed basis. They typically don\u2019t require resources such as office space or equipment to get started.\u00a0<\/span><\/p>\n

Alternatively, AI-driven solutions can reduce call center costs as businesses typically pay for only the services they need. Learn more about <\/span>how conversational AI works<\/span><\/a>.<\/span><\/p>\n

BPO Benefits<\/span><\/h2>\n

Like any solution, BPO services can benefit the right business at the right time. Here are some of the most common benefits that companies experience:<\/span><\/p>\n