{"id":1539,"date":"2021-10-15T20:52:37","date_gmt":"2021-10-15T20:52:37","guid":{"rendered":"https:\/\/www.replicant.ai\/types-of-bpo\/"},"modified":"2023-05-09T20:58:59","modified_gmt":"2023-05-09T20:58:59","slug":"types-of-bpo","status":"publish","type":"post","link":"https:\/\/www.replicant.com\/blog\/types-of-bpo\/","title":{"rendered":"Types of BPO To Help Boost Your Business Productivity"},"content":{"rendered":"

Types of Business Process Outsourcing<\/h2>\n

Business process outsourcing (BPO) is the subcontracting of inbound and outbound call center activities to a third-party vendor. All roles and responsibilities are transferred to this outside vendor at a negotiated price, which typically reduces costs and increases efficiency for a company.<\/span><\/p>\n

As the business world becomes more global in nature, many BPOs are taking advantage of less expensive offshore labor. At the same time, artificial intelligence (AI) technology continues to make significant strides, offering an automated solution for basic, tier-1 requests. <\/span>According to <\/span>McKinsey<\/span><\/a>, of all operational call-center technologies, digital solutions were ranked as one of the most important by 80 percent of executives.<\/span><\/p>\n

Understanding the different types of BPO options that are available today, as well as how they can work in combination, can help you make a smarter decision for your specific organization.<\/span><\/p>\n

How can BPOs help my business?\u00a0<\/span><\/h2>\n

If you are a small or medium-sized business without the internal resources to adequately maintain a call center, business process outsourcing can be extremely beneficial. BPO allows you to reduce hold times, manage high call volumes, expand call center hours, and scale rapidly.<\/span><\/p>\n

What type of BPO do I need?\u00a0<\/span><\/h2>\n

Many types of Both in-person and AI-driven BPOs are available today. They span several business departments, and can vary in pricing models. Common pricing models include hourly, performance-based, or a hybrid model. Depending on your particular situation, you may want to use one or a combination of many. BPOs can offer cheaper operations, eliminate the need for an internal call center, and provide 24\/7 support. Conversational AI solutions offer a more economical pay-as-you-go option.\u00a0<\/span><\/p>\n

Replicant<\/span><\/a> offers a free demo of conversational AI AI-driven BPO to help you learn which solution is better for your business.<\/span><\/p>\n

What are the types of business process outsourcing available?<\/span><\/h2>\n

BPOs can meet the needs of a wide variety of business functions and can be used creatively to address a wide range of company challenges and opportunities. Here are some types of outsourcing:<\/span><\/p>\n

Customer Service\u00a0<\/span><\/h3>\n

Perhaps the most common use for BPO business process outsourcing, customer service support must be available 24\/7 these days to meet the ever-increasing expectations of the consumer. <\/span>According to <\/span>Microsoft\u2019s State of the Global Customer Service Report<\/span><\/a>, 95 percent of respondents say customer service is as important as their loyalty to a specific brand. <\/span>Whether you\u2019re answering product or order questions or trying to resolve a complaint, your company is expected to be available for your prospects and customers when and where they want.\u00a0<\/span><\/p>\n

IT Requests<\/span><\/h3>\n

Technology is evolving at such a fast pace that customers can easily be confused and overwhelmed. BPO can help your company address technical difficulties and troubleshooting requests in a personalized and more efficient manner.<\/span><\/p>\n

Accounting Issues<\/span><\/h3>\n

Account-related questions, payment processing and invoice inquiries, and returns can be more easily managed with BPO. Both an in-person call center or an AI-driven solution can be integrated into a company\u2019s accounting system for increased visibility to better serve customers.<\/span><\/p>\n

Marketing and Sales<\/span><\/h3>\n

Finally, outbound BPO solutions can support an organization\u2019s sales and marketing efforts by introducing new products, upselling or cross-selling services, and conducting consumer research of needs and wants.\u00a0<\/span><\/p>\n

In-Person BPO: Pros and Cons<\/span><\/h2>\n

Like any business solution, in-person BPO activities have advantages and disadvantages. Consider all these factors before making your decision.<\/span><\/p>\n

Pros<\/span><\/h3>\n