{"id":1470,"date":"2021-04-27T08:55:42","date_gmt":"2021-04-27T08:55:42","guid":{"rendered":"https:\/\/www.replicant.ai\/replicant-named-a-forbes-top-50-ai-firms-to-watch-in-2021\/"},"modified":"2023-05-09T21:00:03","modified_gmt":"2023-05-09T21:00:03","slug":"replicant-named-a-forbes-top-50-ai-firms-to-watch-in-2021","status":"publish","type":"post","link":"https:\/\/www.replicant.com\/blog\/replicant-named-a-forbes-top-50-ai-firms-to-watch-in-2021\/","title":{"rendered":"Replicant Named a Forbes Top 50 AI Firms to Watch in 2021"},"content":{"rendered":"<p>With the use of AI becoming more common, it\u2019s also getting more difficult to pick out the AI technology that truly works and delivers the value you\u2019re looking for. Recognizing that \u201ca thick layer of hype and fuzzy jargon clings to AI-enabled software,\u201d\u00a0<a href=\"https:\/\/www.forbes.com\/sites\/alanohnsman\/2021\/04\/26\/ai-50-americas-most-promising-artificial-intelligence-companies\/?sh=5be350c377cf\" target=\"_blank\" rel=\"noopener noreferrer\">Forbes<\/a>\u00a0sifted through nearly 400 companies to create their third annual AI 50. This list of private North American companies was\u00a0<a href=\"https:\/\/www.forbes.com\/sites\/alanohnsman\/2021\/04\/26\/ai-50-methodology-how-we-selected-our-honorees\/?sh=7971309241cb\" target=\"_blank\" rel=\"noopener noreferrer\">chosen based on qualities<\/a>\u00a0such as their revenue, customer statistics, novel use of AI, and team diversity.<\/p>\n<p>Replicant is honored to be selected as one of Forbes\u2019 top 50 AI firms to watch in 2021, after being recognized on\u00a0<a href=\"https:\/\/replicant.b-cdn.net\/wp-content\/uploads\/Replicant-Voted-5-Most-Promising-Enterprise-AI-Startup-by-The-Information.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">The Information\u2019s list<\/a>\u00a0of the top 50 most promising enterprise AI startups.<\/p>\n<p>Over the last year, we\u2019ve helped multiple Fortune 500 companies use the\u00a0<a href=\"https:\/\/www.replicant.ai\/products\/replicant-voice\/\" target=\"_blank\" rel=\"noopener noreferrer\">power of voice AI<\/a>\u00a0to reimagine customer service and support their customers during the pandemic. Our customers have:<\/p>\n<ul>\n<li>Eliminated hold times<\/li>\n<li><a href=\"https:\/\/www.replicant.ai\/elastic-customer-service-the-key-to-efficiently-scaling-contact-center-capacity-with-demand\/\" target=\"_blank\" rel=\"noopener noreferrer\">Elastically scaled<\/a>\u00a0their customer service capacity with demand<\/li>\n<li>Reduced their contact center costs by 50%<\/li>\n<li>Resolved 90% of Tier-1 issues without agent involvement<\/li>\n<li>Scaled to 30,000 AI-powered calls per day within 10 weeks<\/li>\n<\/ul>\n<p>\u201cWe wanted our customer service to feel seamless and personal without the typical burdens of automated calls like customers repeating themselves, having to wait on hold, or getting stuck in IVR menus. Replicant\u2019s \u2018<a href=\"https:\/\/www.replicant.ai\/capabilities\/intelligent-virtual-agent\/\" target=\"_blank\" rel=\"noopener noreferrer\">Thinking Machine<\/a>\u2019 is the perfect solution \u2013 it\u2019s providing new innovation while reducing hold times by 50%, bringing average handle times down from 10 minutes to 2-5 minutes, and reducing call escalations,\u201d said\u00a0<a href=\"https:\/\/www.capterra.com\/p\/190728\/replicant\/reviews\/2060571\/\" target=\"_blank\" rel=\"noopener noreferrer\">Connor Shepherd<\/a>, Founding Partner and Head of Product of Because Market.<\/p>\n<p>We couldn\u2019t have gotten this far without our clients, who have shared our belief that machines are capable of having natural, complex conversations beyond what IVRs and home voice assistants offer today. Thank you to our customers for your continued partnership.<\/p>\n<p>We\u2019re just scratching the surface of what\u2019s possible with voice AI though. We can\u2019t wait to unveil what\u00a0<a href=\"https:\/\/www.replicant.ai\/infographic-2020-year-in-review\/\" target=\"_blank\" rel=\"noopener noreferrer\">we\u2019ve got in store<\/a>\u00a0for the rest of this year. \u201cEvery time I wait on a long hold, listening to the hold message on a loop, I am reminded why we started Replicant and how much work is still ahead of us,\u201d said Gadi Shamia, CEO and cofounder of Replicant.<\/p>\n<p><a href=\"https:\/\/www.replicant.ai\/request-a-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Contact us<\/strong><\/a>\u00a0to learn more about how Replicant can help you transform your customer service with voice.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>With the use of AI becoming more common, it\u2019s also getting more difficult to pick&#8230;<\/p>\n","protected":false},"author":15,"featured_media":1471,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.2 (Yoast SEO v21.2) - 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